Refund Policy

This Refund Policy explains when SellByte can refund, replace, or re-deliver a physical order. It applies together with the Terms of Service.

Last updated: 13 August 2026

1. Physical goods

SellByte sells physical products shipped within India. Refunds depend on whether the parcel was dispatched, delivered, refused (RTO), or arrived damaged / wrong.

2. Eligible refund or replacement cases

We will generally approve a refund or equivalent replacement when:

• payment was captured but we cannot ship the product due to a SellByte stock or fulfilment error;
• we delivered a clearly wrong product or variant and you report it promptly with photos;
• the parcel arrived damaged in transit and you report it with unboxing photos;
• you were charged twice for the same successful order and our records confirm the duplicate;
• the courier returns the parcel as RTO for a reason outside your control and we agree a refund or reship;
• we agree in writing that a specific exception applies.

3. Cases that are usually not eligible

• change of mind after dispatch;
• you provided an incorrect address, PIN, or phone and the courier could not deliver;
• you refused the delivery without a product defect;
• used, washed, or altered items;
• delay caused by courier partner estimates (dispatch days on the product page are not a guaranteed SLA);
• coupon, flash-sale, or price-drop disappointment after purchase.

4. How to request a refund

Contact us within 48 hours of noticing the issue (and as soon as possible after delivery) via Contact, WhatsApp support, or support@sellbyte.in. Include:

• order number;
• registered email / phone;
• what went wrong;
• photos if relevant (parcel, label, damaged item, wrong variant).

We may ask for extra verification before approving any refund.

5. How refunds are paid

Approved refunds are returned to the original payment method when the provider allows it. COD refunds may be issued by bank transfer after we receive your details. Processing time depends on the payment provider and your bank and is often 5–10 business days after we initiate the refund.

We refund the amount actually paid to SellByte for that order, excluding third-party fees we cannot recover, unless we agree otherwise.

6. Replacements instead of refunds

Where an item arrived damaged or wrong due to our error, we may reship a replacement first. A successful replacement usually closes the claim.

7. Chargebacks and payment disputes

Please contact SellByte before raising a chargeback or payment-provider dispute. Friendly resolution is faster and preserves evidence. Unjustified chargebacks may result in order cancellation, account restriction, and sharing necessary information with the payment provider to contest the claim.

8. Consumer rights

Nothing in this Policy limits non-waivable rights you may have under applicable Indian consumer law. If a mandatory right applies to your purchase, we will honour it.

9. Contact

support@sellbyte.in · Contact page